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General

email: support@chromeauto.com

Contact Details:

Chrome Automotive Corp. | Telephone Number: (718) 539-2348 | Support & Sales Inquiry: support@chromeauto.com

Company Information.

Chrome Automotive has been serving the automotive enthusiast and professional installer in New York since 1998. Chrome Auto now brings our experience, service, and tremendous inventory to customers across the United States. Our 50,000 square foot warehouse stocks over 35,000 name-brand parts and accessories making us one of New York's largest auto parts & accessories retailers.

Store Information:

Thank you for visiting Chrome Auto. We do our best to ensure that you enjoy a smooth & pleasant online shopping experience. If you prefer, you can always contact us by e-mail to make a purchase, resolve a difficulty, or simply request information from our knowledgeable & courteous staff.

Secure Ordering:

All online transactions at the Chrome Auto website are handled by Yahoo & Verisign.

Special Orders:

If you don't find an item on the website, please send email to us at support@chromeauto.com.  If we don't stock it, we'll be glad to special order it for you.

Payment Information:

Chrome Auto accepts all major credit cards for web purchases. (American Express, Discover, MasterCard, and Visa)

IMPORTANT: Unconfirmed Orders:

Often, we have to contact a customer in order to confirm acceptance of shipping charges, resolve a problem with verification of credit card information, or clarify some other billing or address issue. Please be advised that while we will always do our utmost to reach you by phone & e-mail, we simply cannot maintain orders in an unconfirmed state indefinitely. If we cannot contact you within 5 business days of receipt of your order, the order will be canceled, so please be sure to provide us with contact information that will enable us to reach you expediently should the need arise.

Shipping Charges:

For a limited time, receive free ground shipping on any orders over $250.. Offer excludes enhanced shipping options, such as next-day or second-day air. Offer limited to in-stock items. Delivery area is limited on special delivery and oversize products. Please verify that your shipping address falls within our special delivery area. We reserves the right to end or change this offer at any time.

Shipping & Delivery Information:

Chrome Auto offers convenient shipping method for delivery within the continental United States. A flat fee of $7.99 on any orders below $250. During the checkout process, you will have the opportunity to view the actual shipping charge for your order. Oversized packages, special-order products, shipments to Alaska, Hawaii, US Territories, Canada and Military Bases may cost additional. You will be informed via e-mail before your order is shipped if there are any additional costs. Sorry, but we cannot ship to PO Boxes. No charges will be made to your credit card until the product has been shipped.

Orders received by 11:00am EST will generally be processed the same day (assuming we have no difficulty validating the billing or shipping information); orders received after 11:00am EST will not be processed until the next business day. Please note, orders received after 11:00am EST on Friday or the day before a holiday will not be processed until Monday morning or the first business day after the holiday. UPS Ground - 3-6 business days from date of shipment.Please keep in mind that the your actual shipping cost will depend upon the total dollar amount of your order. Also note that UPS Ground shipping is not available for deliveries to Alaska, Hawaii, & Puerto Rico. You must select a UPS 2-day shipping method for delivery to these areas.

TAX: Items shipped to New York State residences, will have 8.875% sales tax added to the order total.

Return Policy:

Should it be necessary to return an item, you may return it for refund or exchange, excluding any shipping charges, within a period of 14 days.  Returned merchandise is subject to a minimum of 15% restocking fee. All special orders or orders for large quantity discount items are not returnable and non-refundable. No exceptions.

To return any items you must email us or fill out the forum below for prior approval and to obtain a Return Authorization Number. All merchandise purchased from Chrome Auto is sold in its original factory packaging, some warranties may vary, with all contents as supplied to us by the manufacturer. Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. Place the manufacturer's box into a shipping box. Please do not put any stickers or labels on the original manufacturer's packaging. Please ship the items back to us prepaid. For your protection, make sure to insure the package. Chrome Auto cannot be responsible for lost or damaged packages or the cost of shipping & handling back to us.

NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER! No Refunds or Exchanges will be made After 14 Days.

Returns typically take 5-7 business days to process, and credits should be posted within 14 days of receipt. Please note that we are not responsible for returns lost by the shipping company.



- Request a Return Authorization Number (RA, RMA).
Order Number:
First Name:
Last Name:
City:
State:
Zip Code:
Phone Number:
Item:
Item Code:
Qty:
Would you like a replacement sent?: YesNo
Reason for Return/Comments:
Item:
Code:
Qty:
Reason for Return/Comments:
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